Please first shut down all of your Web browsers to clear the cache. Re-open Internet Explorer or Firefox and attempt to sign in again with your IBM Serial # and last name. If this still does not log you in then proceed to the steps below.

For eligible customers, please contact EPP at 1-866-426-9333 option 2 to determine why you are unable to log in.

For Lenovo employees and family and friends, please visit the Lenovo EPP site at www.lenovo.com/epp/usor email us at epp@lenovo.com.

For IBM employees and family and friends, please visit the IBM EPP site at www.lenovo.com/ibmepp or email us at useppibm@us.ibm.com.

For Lenovo and IBM contractors, please visit www.lenovo.com/cpp or email us at useppibm@us.ibm.com.

For new employees not yet listed in bluepages, please work directly with your manager to have your HR/CERIS information updated. Please allow up to one month for processing before you are able to access the site with your own serial number and last name. In the meantime, please contact EPP at 1-866-426-9333 option 2 to place your order.

If you have your browser set to not accept cookies, you'll need to change it to accept cookies, or modify your browser settings to allow cookies.

To place an order by phone, please contact 1-866-426-9333, option #2 (8:30am-9pm Mon.-Fri.; 10am-6pm Sat. ET). The TTY number for the deaf and hard of hearing is 1-800-426-3383.

If you are trying to access the site within the Lenovo firewall, and/or suspect there may be an issue with your proxy or socks settings, please contact your local IT support for assistance.